Refund & Return Policy

Last updated: July 24, 2025

We want you to be satisfied with your purchase. If you are not completely happy, we are here to help.

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging, with all seals intact.
• Certain products, such as refrigerated items, cannot be returned. Please check the product page for specific return information.

To initiate a return, please contact our customer support team with your order number and reason for return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at support@nbms.store